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One of the biggest problems entertainment companies have as they grow is teaching employees about customer service. Companies should always have a very well formulated customer service policy. There should be stringent rules that cannot be bent or broken. But there still must be sufficient room for flexibility so every customer can be attended to given the existing circumstances. A policy that is absolutely inflexible won’t work as it would not account for unforeseen circumstances. However, each time something unforeseen comes up, it should be added to the customer service manual so there is an exact plan when something happens the [...]